The Booze Guy

At The Booze Guy, we take pride in delivering quality alcoholic beverages to our customers. Due to the nature of our products, refunds and returns are handled in line with South African consumer law and health regulations.

1. Returns on Alcohol Products

Alcoholic beverages cannot be returned once delivered, except in the following circumstances:

• The product is damaged, leaking, or broken on arrival

• The product is expired or spoiled

• The incorrect item was delivered

2. Reporting an Issue

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

• Your order number

• Clear photos of the product and packaging

• A brief description of the issue

Claims submitted after 48 hours may not be accepted.

3. Refunds

Once your claim has been reviewed and approved:

• A replacement or refund will be offered

• Refunds will be processed to the original payment method

• Please allow 5–10 business days for the refund to reflect, depending on your bank

4. Non-Refundable Items

Refunds will not be issued for:

• Change of mind

• Incorrect orders placed by the customer

• Products that have been opened, consumed, or tampered with

• Failed deliveries due to incorrect delivery information provided by the customer

5. Delivery Issues

If an order cannot be delivered due to:

• Incorrect address

• No one available to receive the order

• Failure to present valid ID (18+)

The order may be returned to us, and a redelivery fee may apply. Refunds on undelivered alcohol are not guaranteed.

6. Consumer Protection Act (CPA)

This policy complies with the South African Consumer Protection Act (CPA). Nothing in this policy is intended to limit your statutory rights.

7. Contact Us

For any refund or return queries, please contact us at:
📧 rob@boozeguy.co.za
📞 0836452923